Frequently Asked Questions
Everything you need to know about shopping with The Projekt Store.
How long does shipping take?
Standard domestic orders are typically processed within 1-2 business days and delivered within 5-7 business days. We offer expedited shipping options at checkout for those who need their fashion fix sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a pre-paid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for individual garment details.
Do you ship internationally?
Yes, The Projekt Store ships to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my garments?
To ensure the longevity of your pieces, we recommend following the care label instructions inside each garment. Generally, washing in cold water and hanging to dry is best for preserving fabric quality and color.